Thank you for shopping with First Response Tech. Below you’ll find all the details related to our shipping and delivery process.
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.
Shipping charges for your order will be calculated and displayed at checkout.
Once your order has shipped, you will receive a confirmation email with a tracking number. The tracking number will be active within 24 hours.
We use trusted carriers such as Canada Post, UPS, Purolator, and FedEx for reliable and timely deliveries.
First Response Tech is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We are not liable for lost or stolen packages once they have been marked as delivered. If your package was damaged in transit, please contact us immediately at support@firstresponsetech.com with your order number and photo evidence.
If you have any questions regarding shipping or delivery, please contact us at support@firstresponsetech.com.
At First Response Tech, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in unused condition.
The following items cannot be returned:
To start a return, please email us at support@firstresponsetech.com with your order number, the reason for return, and photos (if applicable).
We will provide return instructions and an RMA (Return Merchandise Authorization) number if eligible.
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping method and purchasing shipping insurance.
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return was our fault.
If you need to exchange an item for a different one, please contact us with your order details. Exchanges are subject to availability.
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and your order number. We’ll work to resolve the issue quickly.
If you have any questions about our returns and refunds policy, please contact us at support@firstresponsetech.com.
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We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and Interac e-Transfer. Business customers may also request invoicing options.
Orders are usually processed within 1–7 business days. Shipping times depend on your location and the shipping method selected at checkout.
No, we currently do not offer in-person pickup. All orders are shipped to your provided address.
Yes, items can be returned within 30 days if they are in unused and original condition. Some exclusions apply. Please refer to our Returns & Refunds Policy.
If we shipped the wrong item, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as needed.
You’ll receive a tracking number by email once your order has shipped. You can also contact our support team for updates.
Yes, we offer volume discounts for MSPs, resellers, and business clients. Email us at sales@firstresponsetech.com with your requirements.
